Refund policy
Oni Coffee wants every order to arrive right. Because coffee is a perishable food product, once beans leave our roastery we can't verify how they were stored or resell them, so we're not able to accept returns for a change of mind, whether or not the product has been opened.
We'll replace or refund your order, at your choice, if it arrives defective or doesn't match what you ordered. Contact us at promptly after receiving your order, with your order number and a description of the issue (a photo helps). We cover return shipping in these cases.
Refunds are issued to the original payment method and may take several business days to appear, depending on your card issuer or payment provider.
This policy applies to retail orders placed through onicoffee.jp. Wholesale and OEM orders are handled individually, on terms agreed at the time of the order.